Anglian Windows Ltd | www.anglianhome.co.uk Reviews

Anglian Windows

About

Anglian Home Improvements is the full trading name of Anglian Windows Ltd although they do identify themselves as just Anglian. The larger Group also has a building products division, they cater financial services and there is the Good to Be Home magazine. This company was established by George Williams in 1966, with their first showroom opening in Ipswich later in 1969. Over much of their history they have been engaged in a fierce rivalry with Everest who had popped up shortly before them in 1965. With industry expertise of 50+ years and the backing of private equity specialists Alchemy Partners, this Norwich-based home improvement giant is now in greater shape than ever before.

Performance

Evidence of this emergence was seen in their recent financial reports that highlighted a turnover across 2016 of £237.01 million (up from just over £214m in 2015). Their turnovers are way ahead of the other big nationals. Anglian’s organisation is made up of around 2000 staff. They have helped more than 1 million customers and carry out over 800 installations every week. On the web, www.anglianhome.co.uk commands an impressive local Alexa UK ranking of #14,918. They have a huge social media following with 18,300+ Facebook fans and 6200+ followers on Twitter. Everest and Safestyle are their key national competitors, but market share is more sporadic due to the 12,500 small localised window companies also vying for your business.

Products

This company manufactures, sells and installs a range of home improvement products. Windows is the core focus that is joined by conservatories, doors (+garage) and roof trim & cladding. Anglian’s products all carry the “Made in Britain” marque. Commitment to quality is backed up by their impressive guarantees where they are currently securing £2.5 billion worth of product. The window guarantees are set as 10 years on the frames (aluminium, wood and UPVC) and 15 years on the sealed units. Stained wooden differs as 5 years. The guarantees are transferable for a small admin fee (the figure isn’t disclosed). Industry memberships are held with BFRC, Conservatory Association, Energy Saving Trust, FENSA, GGF, TGAS and TrustMark.

Reviews

Anglian Feefo Score…
As of Jan 2018, they had received 2604 reviews. Of which, the share of 5 star ratings was 61% and the share of 4 star ratings was 27%.

Anglian Trustpilot Score…
As of Jan 2018, they had received 5859 reviews. The TrustScore was 74%.

Spread the Cost

The Anglian Financial Services credit offer is the Anglian Gold Account. Here they have teamed up with 4 lenders who are Barclays Partner Finance, Creation Consumer Finance, Hitachi Capital and Shawbrook Bank. Flexible long term repayments are available between 8 and 15 years depending on the lender used. The starting age is 18+ or 21+ again depending on who is matched. Applications are open to UK residents. Some good news is that they have now dropped the homeowner requirement. A new headed low rate is also presented at 7.9% APR. A low deposit from £199 onwards is requested with no further payments due until after installation. Anglian’s Gold Account also earns a sizeable discount on the job.

Support

Customer support is provided 7 days a week for brand new customers. This is during the times of Monday to Friday (8.45am-9pm) and Saturday to Sunday (9am-5pm). The hours are more restricted for existing customers as Monday and Friday (9am-5.30pm). You may wish to skip their busier times over the phone. These are noted as being 9-11am and 4-5pm.

The Discounts

To celebrate their 50th year in operation they had previously offered up to 50% off. This dropped to 40%, but has again now risen to 50%. To maximise this discount, they’ll ask you to complete 5 steps whether that’s following them on social media, leaving a review, letting them photograph the work, take surveys etc. There is an online saving of £500 that is broken down between conservatory (£200), doors & windows (£150) and rooftrim & cladding (£150). Anglian’s Scrappage Scheme is a new offer where you can swap your old inefficient doors and windows for new that earns up to £3000. As noted, the Gold Account also earns money off.

The Quotes

Anglian’s quotes remain valid for the period of 6 months. There is also a short term Price Match Promise that is a like-for-like deal running for 7 days on UPVC purchases. To take advantage, if you can come back within the time frame with a matched yet cheaper product then they’ll reduce their price to match it. Once an order has been processed the build should be complete in between 6 and 8 weeks from the sales date.

The Windows

Energy Ratings…
A++ for triple glazing.
A+ for double glazing.
*These ratings are specific to UPVC in available styles.

Materials…
Aluminium, timber and UPVC.

Sound Reducing Windows…
The Safe and Sound range provides added protection of 36db max. This is specific to UPVC. Anglian’s standard A rated windows in contrast provide a sound protection level of 31dB.

Styles and Sub-Styles…
Bay, Casement, Cottage, Sash, Secondary Glazing, Shaped Windows, Tilt & Turn.

Window Customisation…
There are many customisations available on such things as the colours, the frame styles, the handle options etc. Colouring in particular is a great way to stand out. There are many impressive shades in single and dual colours. The dark woodgrain finish looks the part alongside the dual anthracite grey finish. Then there are the various glass options including Bevelled, Brilliant Cut, Coloured, Etched Glass, Fusion and Laura Ashley. Obscurity level options include Clear, Minster, Silver Mist and Stippolyte. You can really push the boat out, but to what extent of course depends on your set budget. Spreading the cost and taking advantage of the Scrappage Scheme would be recommended for any major planned job.

Last Updated: January 11th, 2018.

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 1 reviews

They did a big job for me last year. Great results. Had to haggle on price but was happy with the end deal. Cheers, Bob.