Britelite Windows Ltd | Reviews

Britelite Windows


Britelite was formed in the year 1970 by John Baxter and his business partner Arthur Clacy. This is today one of the most established home improvement companies outside of the big nationals. Their site ( was 5th best ranked in our comparison that highlights their prominence in the modern day. There may well be greater potential here, but they have limited themselves over the years in serving customers of the South East only. The main areas that they focus on are Kent (Crayford & Maidstone) and Surrey (Camberley & Chessington). It is in these noted locations where they have built showrooms. Across their home region they install more than 18,000 windows and 300 conservatories each year.


Britelite Supreme Ltd is the parent company that generated £14.92m turnover across 2016. There are a few subsidiaries within, but Britelite Windows Ltd is primary at a bulk £13.82m. This is not quite enough to hit the top 10 for industry turnover. Local TV advertising has helped this brand to grow. Some years back these had featured Phil Tufnell. This promotion has helped to build up a loyal following that is evident on social media where they have more than 7300 fans on Facebook and 4750 on Twitter. The number of brand searches queried in Google is quite small, although the tallies to mount up when you factor in such misspellings as Brightlight and Britelight.


The Britelite windows are joined by conservatories and doors, whilst additional product choices include cladding and roofline. They do measure up well for new energy efficient window UPVC casement builds, achieving A++ ratings on triple glazing and A+ on double. They offer aluminium, but not timber. Composite is used on their Traditional Residence 9 range. All window purchases are backed up by a 10 year guarantee and they have taken on a range of industry memberships with BFRC, Conservatory Association, CTSI, FENSA, GGF, TGAS and TrustMark.


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Britelite Trustpilot Score…
As of March 2018, they had received 255 reviews. The TrustScore was 77%.

Spread the Cost

Britelite’s Home Improvement Plan enables customers to spread the payments across as long as 10 years. The finance is provided by Shawbrook Bank. There are 5 and 10 year finance plans each packaged at 8.6% APR. The more attractive option is their Buy Now Pay Later choice whereby if you repay the loan within 12 months of the installation then no interest is payable. They are flexible enabling early settlements and overpayments. Things get a little confusing with the deposits since in one site area they note 25% as being the minimum, whilst in another it is stated that they can go much lower than this. Either way, what they bring to the table is certainly competitive.


Customer support is available between Monday to Friday during the hours of 8am and 8pm. The only way to speak to them on weekends would be to head down to one of their showrooms that are open to visit from 9am-5pm (Mon-Sat) and 10am-2pm (Sun). When an order has been put through their design teams do make visits 7 days a week.

The Discounts

The main offer is enticing whereby customers can receive triple glazing for the same price as double glazing. There is also a 15% saving available on conservatories. There is a noted internet discount when receiving an online quote, but no further details are provided.

The Quotes

Bookings are only taken for those residing within the South East. It was interesting to see that they do provide quote estimates on their site as a guide price. You will however have to hand over your email and phone number as well as validating a code before they disclose for you. It isn’t made clear how long any quotes either online or in person remain valid for and there is also no headed lower or matched price guarantee against their competitors. Installation time is stated as taking on average between 6 and 8 weeks.

The Windows

Energy Ratings…
A++ for triple glazing.
A+ for double glazing.
*These ratings are specific to UPVC in available styles.

Aluminium, composite and UPVC.

Sound Reducing Windows…
Unknown. Standard protection expected at around 30db.

Styles and Sub-Styles…
Bay, Casement, Sash, Secondary Glazing, Shaped Windows, Traditional Residence 9 (cottage style).

Window Customisation…

There are no dedicated pages for bay and shaped window designs, but you can see examples of these when exploring their inspiration gallery page. There are also decorative glass examples displayed here. The only details can be found in their information centre for such themes as Coloured Toplights, Fusion Designs and Jewels. The noted colour finishes on UPVCs are listed for golden oak, Irish oak, rosewood and white. There was a much wider choice of shades for the Residence 9 designs. You only ever get a taster of what’s available from their content pages and so you’d be better positioned to explore your options from visiting a showroom or from a home visit.

Last Updated: March 16th, 2018.

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